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Whole Heart Counseling
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Counseling FAQ - Your Questions Answered

Counseling Curious?

Feeling apprehensive about starting counseling is completely normal, especially with many unknowns surrounding your first session expectations. Whether this is your first experience or you're returning after previous sessions and want to learn more about our practice, we understand your concerns, including client confidentiality and insurance acceptance. We also offer various therapy options and teletherapy services to accommodate your needs. Check out the list of frequently asked questions below, or feel free to contact us directly for more information.

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FAQ

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What types of therapy do you offer?(LIST UNDER CONSTRUCITON)

In our practice, we offer a variety of therapy options, including cognitive-behavioral therapy and mindfulness techniques. During the first session, we will discuss important topics such as client confidentiality and insurance acceptance. Additionally, we provide teletherapy services to ensure that our clients can access support in a convenient manner.

What can I expect in my first session?

The initial assessment process typically begins with an overview of client confidentiality, ensuring that all discussions are private and secure. Clients should prepare any relevant personal information and questions they may have to make the most of their first session expectations. During the first session, the therapist will discuss various therapy options available, including teletherapy services, and verify insurance acceptance to facilitate a smooth process.

How long do sessions last, and how often will we meet?

During the first session, clients can expect a typical duration of around 50 minutes, which is standard across various therapy options. Usually, sessions are held weekly or bi-weekly, ensuring consistency in care. It's important to note that client confidentiality is a top priority, and many providers also discuss insurance acceptance and teletherapy services to accommodate different needs.

What are your fees, and do you accept insurance?

Please provide details about session costs, payment methods, and the insurance acceptance for our therapy options. Additionally, if applicable, mention any sliding scale options available. Understanding first session expectations is important, and we also offer teletherapy services while ensuring client confidentiality.

Do you offer teletherapy or in-person sessions?

Clarify whether you provide teletherapy services, in-person therapy options, or both, along with any specific protocols for each. Additionally, it's important to inform clients about first session expectations, client confidentiality, and insurance acceptance.

How do you ensure confidentiality?

Explain the measures in place to protect client confidentiality during teletherapy services, ensuring compliance with legal and ethical standards. Additionally, outline first session expectations, discuss available therapy options, and confirm insurance acceptance to provide a comprehensive understanding for clients.

What issues do you specialize in?

In our practice, we prioritize client confidentiality while working with various areas, including anxiety, depression, trauma, and couples therapy. During the first session, we discuss expectations and the therapy options available to you. We also provide information on insurance acceptance and our teletherapy services to ensure you have all the resources you need.

How long will I need to be in therapy?

The duration of therapy options can vary greatly based on individual needs and goals, making it essential to emphasize a personalized approach. During the first session, clients can discuss their expectations and understand how client confidentiality will be maintained throughout the process. Additionally, it's important to consider insurance acceptance and the availability of teletherapy services to ensure all aspects of therapy are tailored to their preferences.

What if I feel uncomfortable with the therapist?

It's completely normal for clients to feel this way, and it's important to reassure them of that. Encourage them to communicate their feelings openly, whether they are discussing first session expectations or considering their therapy options. If they feel uncomfortable, remind them that client confidentiality is a priority and that they can explore different therapists or teletherapy services. Additionally, addressing insurance acceptance can help them feel more confident in their choices.

How do I know if therapy is working?

It's important to understand that progress can look different for everyone. This may involve self-reflection, goal setting, and regular check-ins about the therapeutic process. During your first session, we will discuss client confidentiality and what you can expect moving forward. We encourage you to share your experiences and learn from others. To accommodate your needs, we offer a variety of therapy options, including teletherapy services, and we also accept various insurance plans.

What should I do in case of a crisis?

If clients find themselves in crisis, it's essential to provide guidance on what steps to take, including emergency contact information and resources for immediate help. Our teletherapy services, conducted in the comfort of your own home, ensure client confidentiality while being secure, private, and convenient. During the first session, clients can expect to discuss their therapy options and confirm insurance acceptance to make the process as smooth as possible.

WholeHeart Counseling

Kacy Latham, M.A., LPC-Associate Supervised by Dr. Tara Fox, Ph.D., LPC Supervisor

(940) 290-7052

Copyright © 2025 WholeHeart Counseling - All Rights Reserved.

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